Certain bookings made via the call centre may incur non‑refundable booking fees. Amendment and cancellation fees may also apply, plus supplier penalties.
Fees can apply depending on the product type and how you book.
Call centre booking fees (example)
When booked via the call centre:
- Flights: booking fee up to AUD $50 per person
(Booking fees are generally non‑refundable if you change or cancel.)
Amendment fees (example)
Changes to airfare, land‑only, and package bookings may incur:
- Up to AUD $115 per person, plus any supplier fees (where applicable)
Cancellation administration fees (examples)
Cancellations may incur Cruise Megastore fees in addition to supplier penalties, such as:
- Hotels/Resorts: up to AUD $55 per person (up to 2 people per room)
- Escorted Tours: up to AUD $275 per person
- Holiday Packages: up to AUD $275 per person
- Cruises: up to AUD $275 per person
Urgent travel fee
- Travel within 5 days may incur an expedited processing fee up to AUD $33 per booking
Tip: If cancellation is covered under travel insurance, you may be able to claim eligible fees (subject to policy terms).